- Spoiler:
- Marisa Ventura (Jennifer Lopez) is a single mother trying to get by with her young son Ty (Tyler Posey) by working as a maid for a classy hotel set in the heart of Manhattan. When not in school Ty spends time among Marisa’s fellow hotel workers who think she is capable of being promoted to management.
While Marisa and fellow maid Stephanie are cleaning the room of a socialite, Stephanie convinces Marisa to try on a coat. The guest, Caroline Lane (Natasha Richardson), had previously asked for it to be returned to the store and Stephanie argues that it “technically” doesn’t belong to anyone at the moment. Elsewhere in the hotel Ty befriends hotel guest and senatorial candidate Christopher Marshall (Ralph Fiennes). Ty wants to go with Chris to walk his dog and the pair go to Caroline Lane’s room to ask Marisa for permission. Chris meets Marisa who is wearing the designer coat and assumes that she is Caroline Lane. The trio spend some time together in the park. Though Marisa and Chris are attracted to each other, Marisa is terrified that management will find out about the ruse and makes it a point to avoid Chris afterwards.
Chris asks the hotel’s head butler Lionel Bloch (Bob Hoskins) to invite “Caroline Lane” to lunch but he is confused when the real Caroline shows up instead of Marisa. Ironically Marisa was present when she received the invitation and even offered Caroline some advice on what to wear for their “Lunch à deux”. However when the real Caroline shows up, Chris asks his assistant Jerry Siegal (Stanley Tucci) to find “the other Caroline Lane” promising that he will attend an important dinner and wishes her go with him. Jerry asks Lionel to find her. Lionel, who has figured out that Marisa is the woman Chris has been looking for, tells her to go to the dinner and end the affair swiftly if she wants to keep her possible future in hotel management. He and the hotel staff assist her in preparing for the evening by styling her hair, loaning her an expensive dress and a spectacular necklace.
However, Marisa is unable to end the affair, and she spends the night in Chris's hotel room. The next morning they are spotted together by the real Caroline Lane and her friend. Caroline blurts out the truth to the hotel management and Marisa is fired in front of Chris in Lane’s hotel suite. Both Marisa and Chris spend some time apart with him still thinking about her and Marisa hounded by the press and her disapproving classist mother.
Some time later Marisa has obtained another job as a maid at another hotel. Chris is giving a press conference in the same hotel and Ty attends it and asks Chris whether people should be forgiven if they make mistakes. Ty leads him to the staff–room where Marisa is having her break. Chris and Marisa are reunited and the film ends with images of publications showing that Chris has been elected, he and Marisa are still together after one year, Marisa has started her own hospitality business, and Marisa’s maid friends have been promoted to management.
Cast
Jennifer Lopez - Marisa Ventura
Ralph Fiennes - Christopher Marshall
Natasha Richardson - Caroline Lane
Stanley Tucci - Jerry Siegal
Tyler Posey - Ty Ventura
Frances Conroy - Paula Burns
Chris Eigeman - John Bextrum
Amy Sedaris - Rachel Hoffman
Marissa Matrone - Stephanie Kehoe
Priscilla Lopez - Veronica Ventura
Bob Hoskins - Lionel Bloch
Lisa Roberts Gillan - Cora
Maddie Corman - Leezette
Sharon Wilkins - Clarice
Di Quon - Lily Kim
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